Refund policy
Returns & refunds
We want you to love your Mouvelle products. If something isn't right, you can return it within 30 days of delivery. This is in addition to your statutory right to cancel your order within 14 days of delivery under the Consumer Contracts Regulations.
What can be returned
- Items must be unused and in their original condition and packaging.
- For hygiene reasons, grip socks can only be returned unworn and in their original packaging.
- Discounted items can be returned under the same conditions.
How to return an item
- Email us at contact@mouvelle.com with your order number and the item(s) you would like to return.
- We will reply with your return instructions and address.
- Send the item(s) back within 14 days of receiving our instructions.
Return postage Unless your item is faulty, damaged or not what you ordered, the cost of sending it back is paid by you. We recommend using a tracked service and keeping your proof of postage. If your item is faulty, damaged or incorrect, we will cover the cost of the return.
Refunds Once your return has been received and checked, we will email you to confirm your refund. Approved refunds are issued to your original payment method within 14 days. Your bank may take a few additional days to process it.
Faulty, damaged or incorrect items Please contact us as soon as possible if your item arrives faulty, damaged or is not what you ordered. We will arrange a replacement or a full refund in line with your statutory rights under the Consumer Rights Act 2015, which are not affected by this policy.
Cancelling an order If your order has not yet been dispatched, email us and we will do our best to cancel it. Once dispatched, you can return it under this policy.